Refund & Return Policy

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Refund & Return Policy

Last Updated: September 12, 2026

1. Return Period

Eligible non-customized products may be returned within 14 days after the date the customer receives the product.

Customers must contact us within this 14-day period to request a return.

Return requests submitted after 14 days may not be accepted unless otherwise required by applicable law.

Nothing in this policy affects any mandatory consumer rights that cannot legally be excluded or limited.

2. Return Conditions

To be eligible for a return, the product should generally:

  • Be unused and unworn
  • Remain in its original condition
  • Include original tags and packaging, where applicable
  • Not have been washed
  • Not have been altered
  • Not have been damaged or modified by the customer

Customers must contact us and receive return instructions before sending any product back.

Products returned without prior authorization or return instructions may not be accepted.

3. Custom and Personalized Products

Because custom and personalized clothing is prepared according to customer specifications, customized products are generally not eligible for return or refund due to:

  • Change of mind
  • Personal preference
  • Incorrect customer-provided measurements
  • Selecting an incorrect size
  • Requesting a different design after production has started
  • Other changes to specifications provided by the customer

This does not affect applicable legal rights relating to products that are defective, damaged, incorrectly supplied, or otherwise not as required by applicable law.

Customers are encouraged to carefully check sizing, measurements, design, color, and customization information before placing an order.

If you have questions about sizing or customization, please contact us before placing your order.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or materially different from the confirmed order, please contact us as soon as possible.

Please provide:

  • Order number
  • Description of the issue
  • Clear photographs of the product
  • Photographs of the packaging, where applicable
  • Other relevant information that may help us review the issue

After reviewing the situation, we may provide an appropriate solution, which may include:

  • Replacement
  • Correction or repair
  • Partial refund
  • Full refund

The appropriate solution will depend on the circumstances of the individual case and applicable law.

5. Order Cancellation

Customers may request cancellation before production or preparation begins.

Once a customized order has entered production or preparation, cancellation may no longer be possible.

If you need to cancel an order, please contact us as soon as possible after placing the order.

6. Return Shipping

If a return is required because the product is defective, damaged, or incorrectly fulfilled by us, we may provide an appropriate return shipping solution.

For other approved returns, the customer may be responsible for return shipping costs.

Do not send products back without first contacting us and receiving return instructions.

7. Refund Processing

We will review an eligible return or refund request within 48 hours after receiving the required information.

If a refund is approved, the refund will be submitted to the original payment method used for the order, unless otherwise agreed or required by applicable circumstances.

After the refund has been submitted, funds generally become available within 5–7 business days, depending on the customer’s bank or payment provider.

Actual refund arrival times may vary because financial institutions and payment providers have their own processing procedures.

8. Shipping Fees

Original shipping fees may be non-refundable for standard returns unless the refund is related to an error, defect, or circumstance for which KvanSuit is responsible, or unless otherwise required by applicable law.

9. Refund for Cancelled Orders

If an order is cancelled before preparation or production begins and the cancellation is accepted, any applicable refund will be processed through the original payment method.

For customized orders that have already entered production or preparation, cancellation may not be possible.

10. How to Request a Return or Refund

To request a return or refund, please contact our customer service team before returning the product.

Please provide:

  • Order number
  • Name used for the order
  • Email address used when placing the order
  • Reason for the return or refund request
  • Clear photographs or other supporting information, where applicable

Our customer service team will review the request and provide further instructions.

11. Contact Us

Company Name:
TELOS TRADING LIMITED

Registered Address:
134 Corfield St, London, England, E2 0DS

Email:
lexiecudrus@outlook.com

Phone / WhatsApp:
+1 213 960 2843

Customer Service Hours:
24/7 Online Support