Shipping Policy
Last Updated: September 12, 2026
1. Order Processing Time
Orders are generally processed within 1–4 business days after payment has been successfully confirmed.
For custom or personalized products, additional preparation or production time may be required depending on the product, customization requirements, order quantity, and availability.
If additional processing time is required, we will communicate the estimated processing time to the customer where reasonably possible.
Processing time refers to the time required to prepare an order before it is handed over to the shipping carrier. It does not include transportation time.
2. Shipping Methods
Orders may be shipped using available international shipping carriers and delivery services selected according to the destination, package size, weight, and shipping requirements.
The available shipping method and applicable shipping cost will be displayed or communicated during the ordering process.
Shipping methods may vary depending on the destination and the specific order.
3. Estimated Delivery Time
After an order has been shipped, the estimated transportation and delivery time is generally 10–14 business days.
The estimated total order period is therefore approximately:
1–4 business days for order processing + 10–14 business days for transportation and delivery.
These delivery times are estimates rather than guaranteed delivery dates.
Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, weather conditions, holidays, and other circumstances outside our reasonable control.
4. Shipping Delays
Delivery may take longer than the estimated timeframe due to circumstances including:
- Customs clearance
- Shipping carrier delays
- Severe weather
- Public holidays
- Transportation disruptions
- Customs inspections
- Incorrect or incomplete shipping information
- High shipping volumes
- Other circumstances outside our reasonable control
We will make reasonable efforts to assist customers when a shipping delay occurs.
5. Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully check your:
- Full name
- Street address
- City
- State or province
- Postal or ZIP code
- Country
- Phone number, where required
If you notice that your shipping information is incorrect, please contact us as soon as possible.
Once an order has been shipped, we may not be able to change the shipping address.
Additional shipping costs may apply if an order needs to be reshipped because of incorrect or incomplete information provided by the customer.
6. Tracking Information
Where tracking is available, tracking information will be provided after the order has been shipped.
Tracking information may take some time to become active after the shipping carrier receives and scans the package.
Customers can use the tracking information provided to check the latest available shipment status.
7. International Shipping
We may provide international shipping depending on the destination and available shipping services.
For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Such charges are determined by the relevant authorities in the destination country and are outside our control.
Customers are responsible for complying with applicable import requirements in their destination country.
8. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us as soon as possible.
For damaged packages, please provide:
- Order number
- Clear photographs of the package
- Shipping label
- Packaging
- Damaged product
- A description of the damage
We will review the situation and, where appropriate, work with the shipping provider to investigate the issue.
9. Delivery Issues
If tracking information indicates that an order has been delivered but you cannot locate the package, please first check with household members, building management, neighbors, or other locations where the carrier may have left the package.
You may also contact the shipping carrier directly using the tracking information.
Please contact us if you need further assistance.
10. Contact Us
Company Name:
TELOS TRADING LIMITED
Registered Address:
134 Corfield St, London, England, E2 0DS
Email:
lexiecudrus@outlook.com
Phone / WhatsApp:
+1 213 960 2843
Customer Service Hours:
24/7 Online Support